Auto Service & Parts Center Staff


Click on one of the people below to find out more information.

  • Charles E. Smith
    Fixed Operations Manager

    Charles has been in charge of the Service & Parts operation at Rockie Williams Premier since early 2018, but has been involved in the automotive industry for most of his life. He grew up on a dairy farm in East Tennessee and began pulling transmissions when he was 10 years old. But it was during his time in the U.S. Army, when he was in charge of several million-dollars-worth or equipment and parts, that he developed a passion for automotive management. 

    He graduated from GM University of Automotive Management is certified with several manufacturers in Service, Parts and Body Shop Operations.

    He is passionate about automotive parts and service management and enjoys motivating his team and encouraging them to "wow" the customer every day.

    When he's not thinking of ways to keep customers happy, Charles enjoys motorcycling, cross country running, health & fitness and martial arts.

    He and his wife, a native of the Azores, have been married for 38 years. He has 2 children. 

    "The best part of my job is that I truly love what I do! I work for a great owner and General Manager in a Christian-based environment." 


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  • David Thompson
    Assistant Fixed Operations Manager


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  • Chris Brazil
    Parts Manager


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  • Donna Cook
    Service and Parts Administrator


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  • Jessica DeBord
    Service Greeter/Porter


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  • Austin Faust
    Express Lane Advisor


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  • Terri Goodrum
    Service Advisor


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  • Albee Holt
    Service Advisor


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  • Alicia Smith
    Service Advisor


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  • Eric Bowness
    Service Technician


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  • Mark Faust
    Service Technician


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  • Norman McDonald
    Service Technician


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  • Jerry Quinn
    Service Technician


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  • Abel Rojas
    Service Technician


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  • Matthew Smith
    Service Technician


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  • Brian Spinks
    Service Technician


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  • Chris Williams
    Service Technician


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  • Kirk Winter
    Service Technician

    Thomas "Kirk" Winter is a home-grown Tennessee native.  He has over 29 years of experience with the Chrysler family of vehicles. When he isn't devoting his expertise to our customers' cars and trucks, Kirk loves gardening, wood-work, masonry work antiques, the outdoors and his family.

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  • Abby Hackett
    Service and Parts Cashier


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  • James A. Crawley
    Detail Manager


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  • Andrew Silcox
    Detail Assistant


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  • John Rollins
    Lube Technician


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  • Dakoda Washer
    Lube Technician


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  • Kevin Boehms
    Parts Technician


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  • Martin McCormick
    Parts Technician


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